509-922-0199 | 9118 E Mission Ave Spokane Valley, WA 99206
CODE OF ETHICS
As a member of the TECH-NET Professional program we agree to:
- Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep the customer informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.
- Provide and honor Advance Auto Parts manufacturer warranties.
- Exercise reasonable care for the customer's property while it is being serviced.
- Make every effort to fix the customer's vehicle right the "first time".
- Maintain a system for fair settlement of customer's complaints.
- Cooperate with established consumer complaint mediation activities.
- Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.
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Testimonials
Kacie Bramell
As a female it's scary to take your car to any auto repair shop. I always felt like auto repair shops view me as a money symbol. But not here. I have been going to Prior's since I moved to Spokane and purchased my vehicle in 2013. They have never tried to sell me on unnecessary repairs and are always friendly. I will never take my car anywhere else!